We specialize in connecting people and businesses across various sectors, ensuring seamless interactions and efficient communication

Commercial Call Center Solutions

America’s Call Center (ACC) provides comprehensive customer care solutions, ensuring accuracy and exceeding expectations in call center service excellence. We specialize in connecting people and businesses across various sectors, ensuring seamless interactions and efficient communication.

Our clients represent many industries, industries including:

  • Apartments
  • Automotive
  • Catalog Sales
  • Communications
  • Consumer Health Products
  • Contests
  • Contractors
  • Education Services
  • Equipment Monitoring
  • Financial Programs
  • Government Services
  • Home Health Care
  • Hospitals
  • HVAC
  • HR Services
  • Health Care
  • Laboratories
  • Legal Programs
  • Legal Services
  • Location Support Services​
  • Logistics Support​
  • Insurance Claims
  • Internet Retail Customer Service
  • Marketing Program Response
  • Medical Offices
  • Mortgage
  • Pharmacy
  • Property Managers
  • Reservations
  • Retail Product Support
  • Real Estate​
  • Software Help Desk
  • Seminars
  • Shipping
  • Trade Services
  • Transportation

Client Benefits

Our commitment to customer satisfaction has been unwavering since 1987. We prioritize accurate and highly efficient call handling and messaging, supporting your business with services such as receivables and refunds management and assistance with answering frequently asked questions. We also provide flexible reporting in various formats tailored to suit your business needs. Our adaptability allows us to meet every client’s unique requirements, ensuring a smooth and satisfactory customer experience. Additionally, all calls are answered in the U.S.A., providing a valuable asset for your customers.

Learn More Why ACC Stands Out”
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Our Clients Are Our
Most Important Asset

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Valuable Customer Services

Our business clients choose ACC for various reasons, including our commitment to record calls that you can access remotely via a secure internet connection. This feature allows you to monitor and review interactions at your convenience. In addition, our expertise in order-taking and messaging ensures smooth and efficient transactions. We also excel in managing accounts receivable and receipts, providing your business with valuable financial support. Our agent education testing and result services help maintain a high standard of service across the board. Furthermore, our advertising response and direct marketing solutions contribute to your business’s growth and success.

ACC provides a range of customer services that serve as valuable assets to your business, including:

  • Marketing Support and Reporting

    Our team assists with marketing initiatives and provides detailed reports to help you track progress and measure success.

  • Directing and Delivering Information

    We expertly manage the dissemination of information, ensuring your customers receive clear and accurate details.

  • Responses for Order Taking and Processing

    We handle order-taking processes efficiently, from recording orders to processing them accurately.

  • Assisting Clients with Websites and Business Services

    Our team guides clients through your website and helps them connect with various business services, providing support and guidance.

  • Handling Complaints and Offering Resolutions

    We address customer complaints promptly and professionally, working to find effective solutions and maintain positive relationships.

  • Offering Technical Support

    We assist customers with technical issues, helping them troubleshoot and resolve problems quickly and effectively.

Business Client Services

Telephone Messaging Tailored to Your Needs
Telephone message-taking with ACC involves four fundamental components:

  • Designing a Message

    We craft messages that include all the information you want to receive, ensuring clarity and completeness.

  • Defining How to Handle the Information

    We work with you to determine the best methods for managing and delivering the information, tailoring our approach to suit your preferences.

  • Utilizing Specialized Messaging Software

    Our state-of-the-art messaging software ensures accuracy and efficient call handling, saving time and minimizing errors.

  • Delivering Messages According to Your Instructions

    Whether you prefer text message, voice, fax, or email, we deliver messages as specified, maintaining accuracy and professionalism.