America’s Call Center Serves as a Physician Answering Service and Medical Call Center Service

Our Medical and Healthcare Agents Are Well-Trained and Highly Skilled

Our medical and healthcare call center services are tailored to be specific as required to meet industry regulations.  Our Medical Agents undergo special training for taking medical calls, including how to verbally empathize with the caller resulting in positive phone experience, and understanding the essential medical terminology. Our supervisors review calls to assure compliance with standards.

ACCURATE AND EFFICIENT PHONE MESSAGING IS CRITICAL

We guarantee accuracy and efficient call handling. Each message contains the exact information you require. All contact information is programmed into the script, so it is automatic and time is not wasted looking it up.

Your practice is not the same as all of the others. We are flexible to design a program the way you want it. We appreciate that you allow us to assist with your patient care. We will never forget it.

OUR ON-CALL SCHEDULING IS DEPENDABLE AND ACCURATE

Our medical and healthcare clients are offered easy On-Call scheduling. You can call, email or fax schedules. We also offer direct access to our secure portal. When on the client portal, simply go to the On Call schedule to easily change or add on call information. The changes are instantaneous.

Key services are:

  • 24/7/365 we are always here for you and your patients
  • Receive reports daily, weekly or monthly including custom reports
  • Your messages can be delivered live or by any electronic means including pager, email, text or fax.
  • You can also view and down load your messages from our secure portal
  • Any calls can be transferred directly to the on call upon request by the caller, if you approve
  • We provide incoming email distribution directly to agents, just as inbound voice calls are answered
  • All calls are answered immediately by a pre-announcement, and then transferred to a live agent
  • All calls are recorded and you may request the call recording file to review or listen to your calls through our secure portal
  • Excellent support to coordinate advertising responses, including community health program reservations, vaccination appointments, direct mail campaigns or any other health and wellness program.

WE ARE HIPAA/HITECH COMPLIANT

We are HIPAA/HITECH compliant, and all operators are trained and each signs a separate agreement pertaining to HIPAA/HITECH regulations to ensure our best practices commitment to you. We also understand and comply with the Business Associate Agreement as outlined under HITECH.

DISASTER PREPAREDNESS

America’s Call Center was awarded Telecommunication Service Priority (TSP) designation from the Department of Homeland Security because of our importance to our medical community. This assures highest priority for service interruptions. We also have implemented the Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS). We are also backed up by batteries and diesel generator to assure continued service.

“I wanted to personally thank you and your staff for the outstanding level of service provided by America’s Call Center. Your attention to detail and flexibility allowed our firm to register a record viewing audience of over 4,500 participants at 308 conference centers for our television program.”
Ad Agency Marketing Program
“The fact that all of your calls are digitally recorded is priceless. If there is ever a call that we have a question on, I can listen to the call by logging into your secure web server or you can look it up and send the actual call to me attached to an email.”
Customer Service Program
“We were amazed with your staff’s handling of our calls. The operator that comes on is both knowledgeable and pleasant and handles the call in a very professional manner. We could not ask for better service!”
Help Desk Client
“We originally had two call centers taking orders but it wasn’t until we consolidated all of our order taking to America’s Call Center that we appreciated the speed and efficiency that you take our orders and still maintain the warm and friendly way with our customers.”
Catalog and Internet Retailer
“You have been taking our orders and handling our customer service for over a year and continue to do it efficiently and flawlessly”
Internet Retailer
“This letter is to express my appreciation for the way that your organization has taken over handling our inbound call volume. I whole-heartedly recommend your organization, and the concept of an outsourced call center, to any small/medium sized catalog/internet retailer such as us.”
Catalog and Internet Retailer
“Your process is so smooth, not to mention extremely cost effective, that outsourcing our functions to ACC was the smartest decision we have made.”
Internet Retailer
“Americas Call Center has taken orders for the past year for our company. They have been very efficient and have done a tremendous job. In December they took hundreds of calls a day. They are always courteous and friendly to our customers. I highly recommend Americas Call Center.”
Catalog and Internet Retailer