America’s Call Center Offers Live Answering Service

Since 1987, America’s Call Center has offered unmatched Live Answering Service. Based In Jacksonville, Florida, America’s Call Center’s local and in-house professionals take pride in their work. Each agent received appropriate Customer Service Training regularly. Our Call Monitoring System assures continuous compliance to standards. We allow you access to a recording of each call so that you can hear our team’s responses to callers’ questions, inquiries, orders, or other customer support dialogue. We value our agents and honor their tenure; most have been with us for years.

Our professionals offer flexible solutions to match your Call Center needs. Each Call Center program is results-driven and designed specifically for immediate delivery by the right people with the right skills, equipment and software. We are a provider of outsourced customer contact solutions for voice, text and email.

Our state of the art equipment and software delivers efficient and effective Call Center accuracy. Our policy is to keep one step ahead of industry advances. Our scripting software forces our agents to get complete information per your requirements. All this results in less time on a call while maintaining the professionalism your callers expect.

We have a tested Disaster Avoidance Plan that includes dual service entries for voice and data lines and internet, battery backup (UPS), our own generator, redundant hardware and, of course, minute-to-minute oversight. We have been awarded the prestigious Telecommunication Service Priority designation by the U.S. Department of Homeland Security, assuring our clients high priority should a disaster occur. Since 1987 we have never had a service outage.

 America’s Call Center uses the best practices, including the highest security standards possible with third party verification and certification for Payment Card Industry (PCI) standards, which allows for security and privacy of all Call Center programs.

We welcome you to feel free to call and discuss specifics or arrange a site visit.